Well Wallet
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AML AML / KYC Policy for Well Wallet

1. Introduction

Well Wallet is committed to ensuring a secure and compliant environment for its users. We strictly follow international Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) standards to prevent illicit activity and to protect our community.

2. Why We Ask for KYC

To keep Well Wallet safe and compliant, we need to verify who our customers are. This process is called Know Your Customer (KYC). It helps us distinguish genuine users from bad actors and ensures your transactions remain secure.

3. When KYC Is Required

You may be asked to complete KYC:

  • All users of Well Wallet may be required to complete identity verification (KYC) before accessing certain services, including withdrawals, extended limits, or other regulated features.
  • In addition, if a transaction or account is flagged as potentially suspicious, the system will temporarily place it on hold and the customer will be required to complete KYC in order to proceed.

This dual approach ensures both a smooth user experience and effective protection against misuse of the platform.

If KYC is requested, you’ll be notified directly in the platform and guided through the process.

4. Verification Process

When KYC is required, users are redirected to our trusted KYC provider Allpass.io. Through Allpass.io, you will be asked to provide:

  • Verification of a valid government-issued identity document (passport, ID, driver’s license).
  • Liveness / facial recognition check.
  • Additional documents may be requested in specific cases (e.g., proof of address or source of funds).

The verification process is secure, fast, and designed to be user-friendly.

Timeframe and Options

  • You will have a limited period of time to complete the verification once requested.
  • If you refuse to undergo KYC, your pending transaction will not be processed. In such cases, depending on circumstances, funds may be refunded to the address they were sent from (minus network fees).
  • Submitting false or invalid documents will result in failed verification and may lead to restrictions or blacklisting of your wallet address.

Handling of KYC Cases

  • Users who fail or refuse to provide verification may have their access to Well Wallet services restricted.
  • In cases of suspected fraud, money laundering, or other unlawful activity, Well Wallet reserves the right to deny service, restrict accounts, and report information to competent authorities.

Ongoing Monitoring

  • All transactions are subject to continuous monitoring to detect unusual or suspicious patterns.
  • Each case is handled individually, with a balance of risk prevention and user protection.
  • If suspicious behavior is identified, Well Wallet may suspend services and report the activity to relevant authorities in accordance with applicable laws.

5. High-Risk Jurisdictions

Well Wallet follows the latest lists published by the Financial Action Task Force (FATF). Customers originating from, or transacting with, high-risk jurisdictions are subject to restrictions and Enhanced Due Diligence (EDD).

To comply with regulatory requirements and security policies, we reserve the right to temporarily freeze or delay the processing of a transaction for up to 48 hours in the following cases:

This list will be updated regularly in line with FATF publications and other competent authority guidance. Well Wallet reserves the right to apply additional restrictions or deny access to services for users connected to these jurisdictions.

6. Compliance Authority of Well Wallet

Well Wallet reserves the right to:

  • Apply the AML/KYC procedure to any customer, transaction, or wallet address at its discretion.
  • Restrict or deny access to services in case of failed or refused verification.
  • Report suspicious activity to competent authorities where required by law.

7. Data Protection

All KYC information is processed by Allpass.io in compliance with applicable data protection laws, including GDPR where relevant. Data is used strictly for compliance purposes and will not be shared with unauthorized parties.

Data is used strictly for compliance purposes and will not be shared with unauthorized parties.

8. Our Commitment to Security

We do not support money laundering, terrorist financing, or any illegal activities. Well Wallet will not enter into business relationships with individuals or entities involved in or suspected of such activities.

Our AML/KYC procedure ensures that Well Wallet remains a safe and reliable platform for everyone — whether you are a first-time crypto user or an experienced trader.